FAQ

Q.  I CHECKED THE TRACKING, IT STATES DELIVERED BUT I DON'T HAVE IT, WHAT DO I DO?

A.  If the tracking states delivered there is nothing we can do on our end. The best thing is to contact your local postal office since they can tell you exactly where and when it was dropped off.
 
Q.  DO YOU DELIVER TO APO/FPO/DPO?

A.  Yes, we ship to them on the daily basis via regular USPS. Delivery times depend on destination and it can take between 5 days to 2 weeks if not more.
 
Q.  DO YOU DELIVER TO PO BOXES?

A.  Yes we do, our primary carrier is USPS.
 
Q.  I LIVE OUTSIDE THE U.S., HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?

A.  We do not ship internationally through the website, we can make arrangements depending on country.  Email us at bill@hellhoundapparel.com and we will do what we can to help.
 
Q.  I PLACED AN ORDER AND I HAVE YET TO RECEIVE ANY CONFIRMATION OR SHIPPING INFO, WHERE IS MY RECEIPT AND TRACKING?

A.  Our system automatically sends out a notification to your email as each step is taken (fulfillment, shipping + tracking). Most times it ends up in your spam box or you didn’t enter the correct email address.
 
Q.  DO YOU SHIP OUTSIDE OF THE UNITED STATES?

A.  We do not ship internationally through the website, we can make arrangements depending on country.  Email us at bill@hellhoundapparel.com and we will do what we can to help.
 
Q.  IF I RETURN SOMETHING BUT NO FAULT OF YOUR OWN, CAN I GET A REFUND?

A.  As long as the item is not damaged, we will issue a refund upon receiving. Shipping charges are non refundable
  
Q.  I PLACED AN ORDER AND IT GOT SENT TO THE WRONG ADDRESS, WHAT NOW?

A. The address you input at checkout is the same one that gets automatically printed on the shipping label. If you notice a mistake, send us an email and we'll try to fix it if the package didn't ship already.
 
Q.  HOW LONG DOES IT TAKE TO FULFILL AND SHIP MY ORDER ONCE IT'S PLACED?

A.  Most of the time, we pack, print and ship the same day or day after unless it is a custom item.  If that is the case refer to the product description for an estimated time until shipment.
 
Q.  NONE OF MY QUESTIONS ARE ADDRESSED HERE, HOW CAN I CONTACT YOU?

A.  Email us directly at bill@hellhoundapparel.com